Frequently Asked Questions (FAQ)

Navigating Hunch with Ease: Answers to Common Queries

What is Hunch+?

Introducing Hunch+, the elevated experience for our most engaged Hunch community members. Hunch+ paves the way for richer interactions, deeper connections, and a streamlined, ad-free environment that lets you focus on what truly matters.

 

The Hunch+ Experience

Goss Requests: Why limit your conversations to just your homies? With Goss requests, initiate private dialogues with any user, and expand your circle.

Ad-Free Zone: Immerse yourself in the Hunch experience without distractions. Your time on Hunch is now smoother and more enjoyable.

Premium Profile Badge: Showcase your elite status with a Premium Profile Badge, distinguishing you in the community as a dedicated Hunch+ member.

Circle Reveal: Peek into the social fabric of Hunch with Circle Reveal, discovering who has brought you into their inner circle.

More Poll Options: Dive into the depths of public opinion with additional response choices, capturing the full spectrum of the community’s views.

Early access to new features: Hunch+ subscribers get early access to all new upcoming features

Flexibility That Fits You

Select from our weekly or monthly Hunch+ plans to suit your lifestyle. We’ve tailored Hunch+ to be as adaptable and dynamic as our users.

How can you subscribe?

Click on the premium tab in the profile menu. It will show you options to purchase the plan ( Weekly, Monthly, etc). Select from the available options and click on subscribe. It will take you to the payment screen

Troubleshooting Subscription Issues
  1. Subscription Not Found on New Account: Subscriptions are linked to specific profiles. Creating a new account means your existing Hunch+ subscription will not automatically carry over. If you’ve deleted your account and created a new one, you’ll need to subscribe to the Hunch+ plan.
  2. Subscription Renewal: Your Hunch+ subscription will renew automatically unless you cancel it.
Purchasing Additional numbers of reveals or goss requests

Currently, one-time purchases of specific features are not available for users on a Hunch+ plan. User can upgrade to higher plan to have access to more number of reveals or goss requests

Updates to the Hunch+ Plan

If new features are added to the Hunch+ plan, your current subscription will remain unaffected unless you:

  1. Cancel and resubscribe to the Hunch+ plan.
  2. Upgrade your subscription, for instance, from a weekly to a monthly basis.
Deleting Your Account

Deleting your Hunch account does not automatically cancel your Hunch+ subscription. You must manually cancel the subscription through the Google Play Store or iOS App Store.

Upgrading Your Hunch+ Plan

On iPhone:

  1. Open the Hunch app and tap your profile icon.
  2. Go to “Manage Plan” and select “Switch Plan.”

On Android:

  1. Open the Hunch app and tap your profile icon.
  2. Go to “Manage Plan” and select “Switch Plan.”

Subscription changes will take effect within 24 hours, and billing adjustments will be made accordingly.

Refunds and Billing Issues

For Google Users:

  1. Payment Failures: Check and update your payment method in the Google Play Store if a transaction fails.
  2. Billing Errors: For discrepancies, request a refund through the Hunch “Get in Touch” section or directly through the Google Play Store.

For Apple Users:

  1. Payment Failures: Update your payment method in the App Store if a transaction fails.
  2. Billing Errors: Request a refund through the Apple App Store for any billing discrepancies.

For detailed steps on refund requests and managing subscriptions, please refer to the specific instructions provided within the Google Play Store or Apple App Store

How to Cancel Your Hunch+ Subscription

Canceling on Android Devices:

  1. Open the Google Play Store.
  2. Navigate to “Account” under the Play Store menu.
  3. Select “Subscriptions” to view your active app subscriptions.
  4. Find your Hunch+ subscription, then choose “Cancel Subscription.”

Canceling on iOS Devices:

  1. Open your iPhone Settings.
  2. Tap on your name, then select “Subscriptions.”
  3. Choose the Hunch+ subscription you wish to cancel.
  4. Select “Cancel Subscription.”

Alternatively, you can cancel directly through the Hunch app by navigating to the Hunch+ plan tab, which will redirect you to your respective store subscription page.

Validity of a plan after cancellation
  1. Cancellation During Free Trial: Canceling during a free trial period incurs no charges and allows access until the end of the trial period
  2. Cancellation During Paid Subscription: Canceling a paid subscription allows access until the end of the current billing cycle.

Couldn’t find an answer to your question?

For any other specific support, reach out to us at monetization@hunch.in
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